Delivery Prices/Times:
- UK STANDARD (2-4 working days): £3.50 (free when you spend over £40)
Orders will be dispatched within 1-3 working days (please note during extremely busy periods this could exceed this time frame). The delivery time frame starts from the day your order is dispatched.
- EUROPEAN DELIVERY (3-5 working days): £6.95
- INTERNATIONAL DELIVERY (5-15 working days):£6.95
Please note: we cannot be held responsible for any additional fees incurred at customs for international deliveries. If you're based in the UAE and have a shipping forwarder in the UK, it is recommended to use your shipping forwarder for speedier delivery.
Will I have to pay additional fees at Customs? For international orders custom charges occur sometimes occur when an item arrives in its destination country. This is dependent upon the customs threshold for each country. Please check with your local authority for more information on this.
What should I do if my order has not arrived? If you are in the UK and have not received your order within 6 working days of the dispatch date, or outside the UK and have not received your order within 20 days of the dispatch date then please drop us an email on Hello@furkidsltd.com We cannot be held responsible if the address you have given is incorrect. It is the responsibility of the customer to give a complete and accurate address to ensure correct delivery of the parcel is made. If your order has been delivered with photographic evidence on the tracking and you're unable to locate your order, we cannot be responsible for stolen parcels.
How can I return my item? We're so sorry to hear that you are not happy with your Furkids products. We want you to be 100% satisfied - if you would like to return an item you can do so within 30 days of the delivery date. To return your order please send it to the following address and make sure you include a slip with your order number inside. Furkids Ltd, Unit 105, Fence House, Fence Avenue, Macclesfield, Cheshire SK10 1LT UK.
Only products returned in perfect condition, free from pet hair and in their original packaging will be refunded or exchanged. Refunds and exchanges will be processed within 5 working days from when we have received your products. It can take up to 10 working days for the refund to show in your bank account. You will be required to pay return postage for an item unless it arrives damaged or faulty in which case we will require photographic evidence. Original postage costs will not be refunded unless an item is damaged/faulty.If you choose to return your item using normal untracked delivery then please ensure you get proof of postage otherwise we cannot be held responsible if the item goes missing on its return.
